Medical Transportation & Vehicle-For-Hire

Report a Medical Transportation or Vehicle-For-Hire Provider 
If you believe a medical transportation or vehicle-for-hire provider or driver has acted inappropriately, please contact us so that we can investigate.

DOT Complaint, Suggestion, and Commendation Response Form

Medical Transportation & Vehicle-For-Hire Provider 
For information about obtaining the necessary permits to operate private ambulance, non-emergency medical transportation and other vehicles-for-hire in the City of Los Angeles, please click here or call (213) 928-9600.

Medical Transportation & Vehicle-For-Hire Regulations 
LADOT regulates non-emergency transportation companies, vehicle owners, and drivers.  Permission to operate private ambulances and non-ambulatory medical vehicles in the City of Los Angeles is approved by the Board of Transportation Commissioners.

LADOT enforces adopted regulations to ensure that vehicles are safe and that service levels are professional.  This includes confirming that drivers are licensed, vehicles insured,  and performing safety inspections on vehicles.  The Board of Transportation Commissioners sets non-taxi vehicle-for-hire rates by Board Order, subject to City Council approval.

LADOT investigates alleged wrongdoing by drivers and recommends discipline for action by the Board of Transportation Commissioners.  Sustained wrongdoing can result in revocation of the company’s operating permit and/or driver’s permit to operate a vehicle-for-hire in the city.